Hear What St. Luke Families Have to Say:
"Many years ago, as part of my education as a hospital administrator, I was “admitted” into a large medical center/teaching hospital. The purpose was for me to personally experience being a patient and to “see” firsthand the world as one of our patients. From this exercise, I gained a greater appreciation for the patient experience.
As many of you know, my mother-in-law, Victoria Caldwell was a resident at North Canton for 18 months until her death on August 24, 2012. Victoria led a very full life, and never, ever could foresee that she would spend her last days in a nursing home in Ohio. Like many of our resident families, my wife struggled over the last 12 years supporting her mother’s attempts to live as independently as possible. However, inevitably, with much ado, my mother-in-law came to North Canton. Predictably, her transition was a difficult one.
As both the Chief Executive Officer and son-in-law, I purposefully tried to stay in the background. My wife dutifully visited her mother every day and was very active in her care. My mother-in-law was a very engaging person and soon was acclimated to life at St. Luke, even though it was far removed from her previous life and lifestyle.
Over the past eighteen months, my mother-in-law and wife (both named Victoria) did their best to adjust to her new home. They sincerely appreciated the caring attitude and encouragement from staff, other residents, and family members. Reflecting on my own experiences as a hospital “admission”, you can clearly determine the organizational culture and strength of the staff through the eyes of a patient. As a son-in-law, I was touched by the caring and attentive staff that took such gracious care of my mother-in-law and was a source of support for my wife. And, as the Chief Executive Officer, I observed a staff that truly met and exceeded the needs of the residents and their families, and I am very proud to be part of that team. This caring and supportive environment is one of St. Luke’s most important assets. Many times in the hectic nature of our work, we discern the importance and healing powers of kind words and a caring touch. Also, we lose sight of what a special place St. Luke is and how we make a difference.
Thank you to everyone who touched Victoria’s life at St. Luke."
"When living on her own was no longer an option, St. Luke was hands down our families' first choice. Grandma had supported St. Luke as a member of the Lutheran Women's League as long as I can remember. Moving wasn't something any of us looked forward to but we all realized the potential for her to thrive with increased attention and others to socialize with. Her Alzheimer's makes it difficult to understand what she's thinking at times but the amazing staff at St. Luke look out for her and comfort her. They share with us the highlights of her day and help our family understand the challenging moments. So much about her has changed but her smile speaks what's in her heart. It is a gift we can recognize and cherish. We're thankful for the staff in Laurel Valley and all of St. Luke Lutheran Community for enriching grandma's life and ours."
Thank you, Yvonne, for the wonderful day you gave The Waterford residents on Memorial Day. Mom told me repeatedly what a lovely day you planned for them. She enjoyed it thoroughly. Thanks to all for your extra efforts in creating that memorable time for your residents! I also saw the recipe contest posted … what a clever idea to come up with a new dish for the dining room. I hope you get a good response on that … and discover a tasty new addition to the menu. I saw also where Peter is adding new things to the summer menu. I am sure it is not easy to come up with new ideas. Please let him know how much we appreciate his efforts to switch up the menu offerings. I feel sure that for many residents, such as my mom, dinner is the highlight of their day …. seeing something new on the menu is a special treat and is greatly appreciated. Thanks to you, Peter and your whole staff for what you do … and do so well!